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Across the country there will be 150 civil status offices that will provide services to the citizens out of the current 390. The government approved the decision to provide most online services as of May 1st.
“Public administration institutions are obliged to provide the documents that citizens need. If a citizen needs a document, the documentation is provided by the relevant public institution. ” said Bledi Çuçi.
Citizens will be able to receive online services through e-albania in order to reduce the queues at the counters. The Civil Registry clarifies which are some of the documents that will be obtained online.
“The services that we will offer online will be certificates in foreign languages, mainly those of birth, marriage, death, which can immediately benefit citizens through e-albania. Another innovation will be the change of residence, ie from one administrative unit to another, the citizen simply by uploading the ownership document or another document, the employees of the civil offices will process the application and will change the place of residence of the citizen. “ said Vangjush Stavro, Director of Civil Status
Despite the reduction of offices where services are physically provided, there will be no layoffs.
“There will be no reduction of administration employees because the functioning scheme will be such that there will be one employee in the offices who are more than one employee, who will serve physically, because not all processes are online and some of them it is very necessary to be physically like the registration of the birth certificate, the registration of the marriage deed but besides the employees who will be there physically, others will respond to all online requests because online requests will not come only from citizens but also by the institutions. ”- said Vangjush Stavro.
The Municipality of Tirana from May 1 from 60 counters will close 40, while only utility services will remain open.
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